We regularly check with SEPTA to make sure we can load the Key Advantage pass onto your Key Card at the end of each month. One common issue is a hotlisted Key Card.
What does it mean?
This means that you entered a Card Reference ID for a Key Card that is hotlisted and thus no longer active. We cannot load the Key Advantage pass to an inactive Key Card, so you must enroll with a new Key Card.
How do I fix it?
Obtain and register a new SEPTA Key Card.
For help doing this, please click here.
Once registered, Copy your new card's Reference ID from your SEPTAKey.org account (you will need this for Step 5).
If you need help finding your new Card Reference ID, click here.
Login to your Jawnt account at app.jawntpass.com.
Click Edit under the SEPTA Key Advantage enrolled benefit.
Scroll down to the Details section and click Card Reference ID.
Erase the old Card Reference ID and Paste your new Card Reference ID (which you had copied in Step 2 above).
Click Save.
You should now see your new Card Reference ID under the Details section.
Please take note of the date that these changes will go into effect.
Click Update enrollment on the bottom of the page.
This will bring you back to the My Benefits page, where you can see the status of the changes you have made.
How will I know if my new Card Reference ID is accepted?
If there is still an issue with your enrollment, you will receive an email from us within 1-2 business days.
If you do not hear from us, then you're all set! Look out for an email from us at the end of the month confirming that the pass has been loaded to your card.
How do I transfer the SEPTA Key Advantage pass to my new Key Card?
Great question! Please check out this article that explains exactly how to do that. 😄