# Jawnt Help Center

> Answers to all your questions about transit benefits and Jawnt

## English

### Jawnt User FAQ

- [How do I use my Jawnt Pass to ride the MTA?](https://support.jawntpass.com/en/articles/13930157-how-do-i-use-my-jawnt-pass-to-ride-the-mta.md): Using your Jawnt Pass to ride the MTA is easy! Simply tap your card with OMNY, the MTA's contactless payment system, to ride New York City subway and buses.
- [How do I use my Jawnt Pass to ride the MBTA?](https://support.jawntpass.com/en/articles/11758894-how-do-i-use-my-jawnt-pass-to-ride-the-mbta.md): This article explains how to use your Jawnt Pass to purchase MBTA transit fares and passes to get around the greater Boston area.
- [How do I pause my MBTA monthly pass auto-pay subscription?](https://support.jawntpass.com/en/articles/14715251-how-do-i-pause-my-mbta-monthly-pass-auto-pay-subscription.md)
- [How do I transfer my pass from one SEPTA Key card to another?](https://support.jawntpass.com/en/articles/6460472-how-do-i-transfer-my-pass-from-one-septa-key-card-to-another.md): The step-by-step process for transferring the contents of one SEPTA Key card to another.
- [How do I enroll in the SEPTA Key Advantage benefit with Jawnt?](https://support.jawntpass.com/en/articles/6460468-how-do-i-enroll-in-the-septa-key-advantage-benefit-with-jawnt.md): The SEPTA Key Advantage benefit gives riders an all-access pass to all of SEPTA's subway, bus, and Regional Rail services.
- [How do I change my enrollment type for SEPTA Key Advantage?](https://support.jawntpass.com/en/articles/7204370-how-do-i-change-my-enrollment-type-for-septa-key-advantage.md): If your employer offers multiple Key Advantage enrollment options, this article walks you through how to update your chosen pass type.
- [How do I obtain and register a SEPTA Key card?](https://support.jawntpass.com/en/articles/6460470-how-do-i-obtain-and-register-a-septa-key-card.md): Before enrolling in your organization's SEPTA benefit, you will need to obtain and register a SEPTA Key card.
- [How do I unenroll from a benefit in Jawnt?](https://support.jawntpass.com/en/articles/6690068-how-do-i-unenroll-from-a-benefit-in-jawnt.md): Login to your Jawnt account and click "Edit" for the benefit you'd like to unenroll from.
- [Where is my Card Reference ID for SEPTA Key?](https://support.jawntpass.com/en/articles/6405016-where-is-my-card-reference-id-for-septa-key.md): Simply put: It's in your SEPTA Key account :\)
- [When can I enroll in the SEPTA Key Advantage Program?](https://support.jawntpass.com/en/articles/6460474-when-can-i-enroll-in-the-septa-key-advantage-program.md): Enrollment is monthly and rolling, so enroll whenever you'd like!
- [How do I update my Card Reference ID in Jawnt for my SEPTA benefit?](https://support.jawntpass.com/en/articles/7879647-how-do-i-update-my-card-reference-id-in-jawnt-for-my-septa-benefit.md): Whenever you get a new SEPTA Key card, you need to update your Jawnt account with the new card's Reference ID. Here's how you do it. :\)
- [How do I enroll in the SEPTA University Pass with Jawnt?](https://support.jawntpass.com/en/articles/8058306-how-do-i-enroll-in-the-septa-university-pass-with-jawnt.md): SEPTA's University Pass benefit gives students unlimited rides on all of SEPTA's subway, bus, and Regional Rail lines.
- [How do I obtain and activate a Ventra card?](https://support.jawntpass.com/en/articles/10512887-how-do-i-obtain-and-activate-a-ventra-card.md): Before enrolling in your organization’s CTA or Pace benefit, you will need to obtain and activate a Ventra card.
- [How do I obtain and register a SmarTrip card?](https://support.jawntpass.com/en/articles/10512905-how-do-i-obtain-and-register-a-smartrip-card.md): Before enrolling in your organization’s DC Metro benefit, you will need to obtain and register a SmarTrip card.
- [How do I obtain a TAP card?](https://support.jawntpass.com/en/articles/10512974-how-do-i-obtain-a-tap-card.md): Before enrolling in your LA Metro transit benefit, you will need to obtain a LA Metro TAP card.
- [How do I translate Jawnt into other languages?](https://support.jawntpass.com/en/articles/11758927-how-do-i-translate-jawnt-into-other-languages.md): This article explains how to translate Jawnt content to other languages.
- [How to submit a Guaranteed Ride Home reimbursement request](https://support.jawntpass.com/en/articles/13764929-how-to-submit-a-guaranteed-ride-home-reimbursement-request.md)
- [How do I use my Jawnt Pass to ride the MBTA?](https://support.jawntpass.com/en/articles/14852966-how-do-i-use-my-jawnt-pass-to-ride-the-mbta.md): This article explains how to use your Jawnt Pass to purchase MBTA transit fares and passes to get around the greater Boston area.
- [How does Tap to Ride work with Jawnt Pass?](https://support.jawntpass.com/en/articles/14852985-how-does-tap-to-ride-work-with-jawnt-pass.md)
- [How do I buy and use an MBTA monthly pass with Jawnt Pass?](https://support.jawntpass.com/en/articles/14852997-how-do-i-buy-and-use-an-mbta-monthly-pass-with-jawnt-pass.md): The MBTA offers many different monthly pass options, and several ways to purchase them using your Jawnt Pass debit card.
- [How do I buy a monthly pass from a fare vending machine?](https://support.jawntpass.com/en/articles/14853004-how-do-i-buy-a-monthly-pass-from-a-fare-vending-machine.md): You can buy an MBTA monthly pass in the form of a CharlieCard at fare vending machines located at subway stations and select Commuter Rail stations.
- [How do I set up auto-pay for my MBTA monthly pass?](https://support.jawntpass.com/en/articles/14853038-how-do-i-set-up-auto-pay-for-my-mbta-monthly-pass.md): If you regularly use a monthly pass, setting up auto-pay on the MyCharlie website is a convenient way to stay set up each month.
- [How do I buy a senior pass with my Jawnt Pass?](https://support.jawntpass.com/en/articles/14049962-how-do-i-buy-a-senior-pass-with-my-jawnt-pass.md)
- [How do I use mTicket for the ferry or Commuter Rail?](https://support.jawntpass.com/en/articles/14854050-how-do-i-use-mticket-for-the-ferry-or-commuter-rail.md): If you ride the ferry or Commuter Rail, you can buy tickets and passes using the mTicket app on your phone. With mTicket, you don’t need a physical card. Just show your ticket on your phone to ride.
- [How do I replace my CharlieCard or Commuter Rail pass?](https://support.jawntpass.com/en/articles/14854100-how-do-i-replace-my-charliecard-or-commuter-rail-pass.md): If your CharlieCard or Commuter Rail pass is lost, stolen, or damaged, your replacement options depend on how your pass was purchased and where it’s stored.
- [What happens to my unused funds if I unenroll or am no longer eligible for benefits?](https://support.jawntpass.com/en/articles/16020033-what-happens-to-my-unused-funds-if-i-unenroll-or-am-no-longer-eligible-for-benefits.md): Jawnt Pass is an IRS-regulated pre-tax benefit, and per IRS guidelines, unused funds are handled differently depending on your enrollment status. Here's what happens if you unenroll or become ineli...

### Jawnt Pass FAQ

- [Where can I use my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482089-where-can-i-use-my-jawnt-pass.md)
- [Who can use my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482149-who-can-use-my-jawnt-pass.md)
- [How do I contribute to my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482098-how-do-i-contribute-to-my-jawnt-pass.md): Learn how to enroll and make contributions to your the Jawnt Pass debit card.
- [How do I activate my Jawnt Pass?](https://support.jawntpass.com/en/articles/9312221-how-do-i-activate-my-jawnt-pass.md): Activate your new Jawnt Pass and get ready to start riding!
- [What's the difference between a physical and virtual Jawnt Pass?](https://support.jawntpass.com/en/articles/10257217-what-s-the-difference-between-a-physical-and-virtual-jawnt-pass.md): Your transit and parking benefits, safely and conveniently at your fingertips, in your choice of format.
- [Should I choose a physical or virtual-only Jawnt Pass?](https://support.jawntpass.com/en/articles/13862377-should-i-choose-a-physical-or-virtual-only-jawnt-pass.md): Learn more about how to receive your Jawnt Pass and which option is best for you.
- [How do I add my physical Jawnt Pass to my mobile wallet?](https://support.jawntpass.com/en/articles/10126357-how-do-i-add-my-physical-jawnt-pass-to-my-mobile-wallet.md): A step-by-step guide to adding your physical Jawnt Pass to Apple Wallet, Google Wallet, or Samsung Wallet for easy, contactless payments.
- [How do I add my virtual Jawnt Pass to my mobile wallet?](https://support.jawntpass.com/en/articles/10257181-how-do-i-add-my-virtual-jawnt-pass-to-my-mobile-wallet.md): A step-by-step guide to adding your virtual Jawnt Pass to Apple Wallet, Google Wallet, or Samsung Wallet for easy, contactless payments.
- [How do I view my Jawnt Pass card number, expiration date, and CVV?](https://support.jawntpass.com/en/articles/14880952-how-do-i-view-my-jawnt-pass-card-number-expiration-date-and-cvv.md): This article explains how to access your physical or virtual Jawnt Pass debit card information in Jawnt.
- [How do I check my Jawnt Pass balance?](https://support.jawntpass.com/en/articles/14881335-how-do-i-check-my-jawnt-pass-balance.md): This article shows you how to check your Jawnt Pass balance and recent transactions.
- [How do I make changes to my Jawnt Pass enrollment?](https://support.jawntpass.com/en/articles/14127586-how-do-i-make-changes-to-my-jawnt-pass-enrollment.md): How to update your Jawnt Pass monthly contribution amounts, phone number, email, mailing address, and more
- [How do I reset the PIN on my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482138-how-do-i-reset-the-pin-on-my-jawnt-pass.md)
- [Why does my Jawnt Pass have a maximum balance?](https://support.jawntpass.com/en/articles/9585528-why-does-my-jawnt-pass-have-a-maximum-balance.md)
- [How do I move money between my pre-tax parking and transit accounts?](https://support.jawntpass.com/en/articles/11635545-how-do-i-move-money-between-my-pre-tax-parking-and-transit-accounts.md)
- [What happens if I lose my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482103-what-happens-if-i-lose-my-jawnt-pass.md)
- [How do I dispute a charge on my Jawnt Pass?](https://support.jawntpass.com/en/articles/8482386-how-do-i-dispute-a-charge-on-my-jawnt-pass.md)
- [How do I cancel my Jawnt Pass account?](https://support.jawntpass.com/en/articles/8663161-how-do-i-cancel-my-jawnt-pass-account.md)
- [Why was my Jawnt Pass transaction declined?](https://support.jawntpass.com/en/articles/13392093-why-was-my-jawnt-pass-transaction-declined.md)
- [Why has my Jawnt Pass been frozen?](https://support.jawntpass.com/en/articles/8887146-why-has-my-jawnt-pass-been-frozen.md)
- [Why has my Jawnt Pass been closed?](https://support.jawntpass.com/en/articles/8887152-why-has-my-jawnt-pass-been-closed.md)
- [Jawnt Pass Reimbursement Policy](https://support.jawntpass.com/en/articles/13145824-jawnt-pass-reimbursement-policy.md)
- [How to Resolve a Declined Card with the MBTA](https://support.jawntpass.com/en/articles/14726718-how-to-resolve-a-declined-card-with-the-mbta.md): Steps to fix a declined or blocked card when using Jawnt with the MBTA's tap-to-pay system.

### HR Integration Guide

- [Managing your member roster through Jawnt](https://support.jawntpass.com/en/articles/6461001-managing-your-member-roster-through-jawnt.md): A brief rundown of the two ways you can integrate and manage your member roster with Jawnt.
- [CSV Roster Syncing - Connecting to Jawnt's SFTP Server using WinSCP](https://support.jawntpass.com/en/articles/7050328-csv-roster-syncing-connecting-to-jawnt-s-sftp-server-using-winscp.md): Jawnt uses an FTP server for secure transfer of member rosters. Below is a walkthrough of how to connect to Jawnt's server via WinSCP.
- [Inviting your members to enroll in benefits](https://support.jawntpass.com/en/articles/6460997-inviting-your-members-to-enroll-in-benefits.md): After setting up your transit benefits in the Jawnt platform, we make it easy to invite your members to enroll.
- [Syncing your HR Roster via flat file / CSV over SFTP](https://support.jawntpass.com/en/articles/6460999-syncing-your-hr-roster-via-flat-file-csv-over-sftp.md): Jawnt can sync your organization's member roster using standard flat file integrations \(CSV files only\).
- [How do I manage organization subsidies?](https://support.jawntpass.com/en/articles/6461004-how-do-i-manage-organization-subsidies.md): Jawnt supports organizations contributing toward the cost of transit and integrating into payroll for pre-tax deductions.
- [How to generate SSH Keys for CSV over SFTP file transfer on Windows and Mac](https://support.jawntpass.com/en/articles/6551170-how-to-generate-ssh-keys-for-csv-over-sftp-file-transfer-on-windows-and-mac.md): In order to securely transfer member rosters, Jawnt uses SSH keys
- [CSV Roster Syncing - Connecting to an SFTP Server using FileZilla](https://support.jawntpass.com/en/articles/6557746-csv-roster-syncing-connecting-to-an-sftp-server-using-filezilla.md): If HR Admins elect to transfer their employee rosters via CSV, Jawnt uses a FTP server for secure transfer.
- [Integrating with Jawnt for payroll deductions](https://support.jawntpass.com/en/articles/9853865-integrating-with-jawnt-for-payroll-deductions.md): Every organization has unique requirements - we'll work with you to customize the file based on what you need.
- [How To Update Your Roster via CSV Upload](https://support.jawntpass.com/en/articles/11853524-how-to-update-your-roster-via-csv-upload.md): An overview of how to update and maintain your member roster using CSV files.

### SEPTA Key Card Support

- [What do I do if my SEPTA Key Card is invalid?](https://support.jawntpass.com/en/articles/6745187-what-do-i-do-if-my-septa-key-card-is-invalid.md): What it means when your SEPTA Key Card is invalid, and how to fix it.
- [What do I do if my SEPTA Key Card is a Senior or Reduced Fare Card?](https://support.jawntpass.com/en/articles/6858891-what-do-i-do-if-my-septa-key-card-is-a-senior-or-reduced-fare-card.md): What it means when your SEPTA Key Card is a Senior or Reduced Fare Card, and how to fix it.
- [How do I fix a negative balance on my SEPTA Key Card?](https://support.jawntpass.com/en/articles/6745825-how-do-i-fix-a-negative-balance-on-my-septa-key-card.md): What it means when your SEPTA Key Card has a negative balance, and how to fix it.
- [What do I do if my SEPTA Key Card is hotlisted?](https://support.jawntpass.com/en/articles/6745755-what-do-i-do-if-my-septa-key-card-is-hotlisted.md): What it means when your SEPTA Key Card is hotlisted, and how to fix it.
- [What do I do if my SEPTA Key Card is inactive?](https://support.jawntpass.com/en/articles/6745807-what-do-i-do-if-my-septa-key-card-is-inactive.md): What it means when your SEPTA Key Card is inactive, and how to fix it.
- [What do I do if my SEPTA Key Card is expired or about to expire?](https://support.jawntpass.com/en/articles/6746236-what-do-i-do-if-my-septa-key-card-is-expired-or-about-to-expire.md): What it means when your SEPTA Key Card is expired or expiring, and how to fix it.
- [How do I disable autoload on my SEPTA Key Card?](https://support.jawntpass.com/en/articles/6746156-how-do-i-disable-autoload-on-my-septa-key-card.md): Why you should not have autoload enabled on your SEPTA Key Card, and how to fix it.
- [What do I do if my SEPTA Key Card is linked to a different partner program?](https://support.jawntpass.com/en/articles/6749833-what-do-i-do-if-my-septa-key-card-is-linked-to-a-different-partner-program.md): What it means when your SEPTA Key Card is already enrolled in another partner program, and how to fix it.
- [What do I do if my SEPTA Key Card already contains a conflicting product \(i.e. weekly or monthly pass\)?](https://support.jawntpass.com/en/articles/6750395-what-do-i-do-if-my-septa-key-card-already-contains-a-conflicting-product-i-e-weekly-or-monthly-pass.md): What it means when your SEPTA Key Card contains a conflicting product, and how to fix it.

### Philadelphia Transit Overview

- [Employer transit benefits legislation in Philadelphia](https://support.jawntpass.com/en/articles/6479174-employer-transit-benefits-legislation-in-philadelphia.md): What employers need to know about the initiative that went live in January 2023.
- [How do I reserve a ticket with my Amtrak pass?](https://support.jawntpass.com/en/articles/8048237-how-do-i-reserve-a-ticket-with-my-amtrak-pass.md): Why your monthly or 10-ride pass isn’t always enough to board the train, and how to make sure you get a seat.
- [How do I activate my Indego membership?](https://support.jawntpass.com/en/articles/8048245-how-do-i-activate-my-indego-membership.md): What the pass covers, and how to get riding.
- [What do I need to know about the PATCO FREEDOM Cards?](https://support.jawntpass.com/en/articles/8048250-what-do-i-need-to-know-about-the-patco-freedom-cards.md): What are the different types of PATCO FREEDOM Cards, which ones can I use with Jawnt, and where do I get one?
- [How do I determine which NJ Transit pass I need?](https://support.jawntpass.com/en/articles/8048256-how-do-i-determine-which-nj-transit-pass-i-need.md): How to pick the right NJT pass and how to use it.
- [Which SEPTA Monthly Pass is right for me?](https://support.jawntpass.com/en/articles/8048258-which-septa-monthly-pass-is-right-for-me.md): SEPTA offers several ways to ride.
- [How can I get in contact with a Philadelphia-based transit provider?](https://support.jawntpass.com/en/articles/8048261-how-can-i-get-in-contact-with-a-philadelphia-based-transit-provider.md): Contact them via phone or email.
- [How do I request other Amtrak passes?](https://support.jawntpass.com/en/articles/8048269-how-do-i-request-other-amtrak-passes.md): Reach out to us if you're looking for another pass type.
- [How do I receive my NJ Transit pass?](https://support.jawntpass.com/en/articles/8059321-how-do-i-receive-my-nj-transit-pass.md): Some additional info for accessing your NJT pass.
- [How do I change my SEPTA Monthly Pass benefit?](https://support.jawntpass.com/en/articles/8193647-how-do-i-change-my-septa-monthly-pass-benefit.md): If your organization offers multiple SEPTA Monthly Pass options, this article walks you through how to update your chosen pass type.
- [How do I change my NJ Transit Monthly Pass benefit?](https://support.jawntpass.com/en/articles/8194097-how-do-i-change-my-nj-transit-monthly-pass-benefit.md): If your organization offers NJ Transit Monthly Passes, this article walks you through how to update your chosen pass type.
- [How to set up SEPTA alerts for your commute](https://support.jawntpass.com/en/articles/15062888-how-to-set-up-septa-alerts-for-your-commute.md)

### General FAQ

- [What should employers know about pre-tax commuter transit benefits?](https://support.jawntpass.com/en/articles/6479097-what-should-employers-know-about-pre-tax-commuter-transit-benefits.md): Offering commuter benefits does more than just help employees get to work \(although that alone is pretty great\).
- [What cities and states require employers to provide transit benefits?](https://support.jawntpass.com/en/articles/6479186-what-cities-and-states-require-employers-to-provide-transit-benefits.md): An overview :\)
- [What should employees know about pre-tax commuter transit benefits?](https://support.jawntpass.com/en/articles/6479072-what-should-employees-know-about-pre-tax-commuter-transit-benefits.md): Employees can reduce their taxable income and owe less on their income tax.
- [What is a transit score?](https://support.jawntpass.com/en/articles/9737478-what-is-a-transit-score.md)
- [How do I tap to ride the MBTA?](https://support.jawntpass.com/en/articles/14963708-how-do-i-tap-to-ride-the-mbta.md): How to use a contactless Jawnt Pass debit card and Charlie Card

### Technology and Data Privacy

- [What Personal Identifiable Information \(PII\) does Jawnt use?](https://support.jawntpass.com/en/articles/6479268-what-personal-identifiable-information-pii-does-jawnt-use.md): An overview of the member data needed for Jawnt's platform
- [What is Jawnt's data retention policy?](https://support.jawntpass.com/en/articles/6479282-what-is-jawnt-s-data-retention-policy.md): An overview of data retention duration.
- [What HRIS providers does Jawnt's API support?](https://support.jawntpass.com/en/articles/6479379-what-hris-providers-does-jawnt-s-api-support.md): A list of supported providers.
- [Is Jawnt cloud-hosted or on-premises?](https://support.jawntpass.com/en/articles/6479288-is-jawnt-cloud-hosted-or-on-premises.md): How the jawnt platform is designed
- [About Jawnt's API integration with HRIS providers](https://support.jawntpass.com/en/articles/6479300-about-jawnt-s-api-integration-with-hris-providers.md): Information on our secure integration service
- [Product release log](https://support.jawntpass.com/en/articles/9549128-product-release-log.md): See the latest features and product improvements from the Jawnt team

### Harvard

- [Harvard Bike Benefit](https://support.jawntpass.com/en/articles/15705263-harvard-bike-benefit.md): Learn everything you need to know about the Harvard Bike Benefit.

## Español

### Preguntas Frecuentes de los Usuarios de Jawnt

- [¿Cómo transfiero mi pase de una tarjeta SEPTA Key a otra?](https://support.jawntpass.com/es/articles/6460472-como-transfiero-mi-pase-de-una-tarjeta-septa-key-a-otra.md): El proceso paso a paso para transferir el contenido de una tarjeta SEPTA Key a otra.
- [¿Cómo me inscribo en el beneficio SEPTA Key Advantage con Jawnt?](https://support.jawntpass.com/es/articles/6460468-como-me-inscribo-en-el-beneficio-septa-key-advantage-con-jawnt.md): El beneficio de SEPTA Key Advantage proporciona un pase de acceso total a todos los servicios de metro, autobús y tren regional de SEPTA.
- [¿Cómo cambio mi tipo de inscripción en SEPTA Key Advantage?](https://support.jawntpass.com/es/articles/7204370-como-cambio-mi-tipo-de-inscripcion-en-septa-key-advantage.md): Si su empleador ofrece múltiples opciones de inscripción en Key Advantage, este artículo le explica cómo actualizar el tipo de pase elegido.
- [¿Cómo obtengo y registro una tarjeta SEPTA Key?](https://support.jawntpass.com/es/articles/6460470-como-obtengo-y-registro-una-tarjeta-septa-key.md): Antes de inscribirte en el beneficio de SEPTA de tu organización, necesitarás obtener y registrar una tarjeta SEPTA Key.
- [¿Cómo puedo cancelar mi inscripción a un beneficio en Jawnt?](https://support.jawntpass.com/es/articles/6690068-como-puedo-cancelar-mi-inscripcion-a-un-beneficio-en-jawnt.md): Inicie sesión en su cuenta de Jawnt y haga clic en "Edit" \(Editar\) en el beneficio del que desea cancelar.
- [¿Dónde está la identificación de referencia de mi tarjeta para la clave SEPTA?](https://support.jawntpass.com/es/articles/6405016-donde-esta-la-identificacion-de-referencia-de-mi-tarjeta-para-la-clave-septa.md): En pocas palabras: está en su cuenta SEPTA Key :\)
- [¿Cuándo puedo inscribirme en el programa SEPTA Key Advantage?](https://support.jawntpass.com/es/articles/6460474-cuando-puedo-inscribirme-en-el-programa-septa-key-advantage.md): La inscripción es mensual y continua, ¡así que inscríbete cuando quieras!
- [¿Cómo actualizo mi ID de referencia de la tarjeta en Jawnt para mi beneficio SEPTA?](https://support.jawntpass.com/es/articles/7879647-como-actualizo-mi-id-de-referencia-de-la-tarjeta-en-jawnt-para-mi-beneficio-septa.md): Cada vez que obtienes una nueva tarjeta SEPTA Key, necesitas actualizar tu cuenta de Jawnt con el nuevo ID de referencia de la tarjeta.
- [¿Cómo me inscribo en SEPTA University Pass con Jawnt?](https://support.jawntpass.com/es/articles/8058306-como-me-inscribo-en-septa-university-pass-con-jawnt.md): El beneficio University Pass de SEPTA ofrece a los estudiantes viajes ilimitados en las líneas de metro, autobús y tren regional de SEPTA.

### Preguntas Frecuentes Sobre Jawnt Pass

- [¿Dónde puedo usar mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482089-donde-puedo-usar-mi-jawnt-pass.md)
- [¿Quién puede usar mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482149-quien-puede-usar-mi-jawnt-pass.md)
- [¿Cómo contribuyo a mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482098-como-contribuyo-a-mi-jawnt-pass.md)
- [¿Cómo restablezco el PIN en mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482138-como-restablezco-el-pin-en-mi-jawnt-pass.md)
- [¿Qué sucede si pierdo mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482103-que-sucede-si-pierdo-mi-jawnt-pass.md)
- [¿Cómo obtengo un reembolso por una compra calificada?](https://support.jawntpass.com/es/articles/8482142-como-obtengo-un-reembolso-por-una-compra-calificada.md)
- [¿Cómo disputo un cargo en mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8482386-como-disputo-un-cargo-en-mi-jawnt-pass.md)
- [¿Cómo cancelo mi cuenta Jawnt Pass?](https://support.jawntpass.com/es/articles/8663161-como-cancelo-mi-cuenta-jawnt-pass.md)
- [¿Por qué se ha congelado mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8887146-por-que-se-ha-congelado-mi-jawnt-pass.md)
- [¿Por qué se cerró mi Jawnt Pass?](https://support.jawntpass.com/es/articles/8887152-por-que-se-cerro-mi-jawnt-pass.md)

### Guía de Integración de Recursos Humanos

- [Administrar su lista de miembros a través de Jawnt](https://support.jawntpass.com/es/articles/6461001-administrar-su-lista-de-miembros-a-traves-de-jawnt.md): Un breve resumen de las dos formas en que puede integrar y administrar su lista de miembros con Jawnt.
- [Invitar a sus miembros a inscribirse en beneficios](https://support.jawntpass.com/es/articles/6460997-invitar-a-sus-miembros-a-inscribirse-en-beneficios.md): Después de configurar sus beneficios de transporte en la plataforma Jawnt, hacemos que invitar a sus miembros a inscribirse sea fácil.

### Soporte de Tarjeta SEPTA Key

- [¿Qué hago si mi tarjeta SEPTA Key no es válida?](https://support.jawntpass.com/es/articles/6745187-que-hago-si-mi-tarjeta-septa-key-no-es-valida.md): Qué significa cuando su tarjeta SEPTA Key no es válida y cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key es una tarjeta para personas mayores o de tarifa reducida?](https://support.jawntpass.com/es/articles/6858891-que-hago-si-mi-tarjeta-septa-key-es-una-tarjeta-para-personas-mayores-o-de-tarifa-reducida.md): Qué significa cuando su tarjeta SEPTA Key es una tarjeta para personas mayores o de tarifa reducida y cómo solucionarlo.
- [¿Cómo soluciono un saldo negativo en mi tarjeta SEPTA Key?](https://support.jawntpass.com/es/articles/6745825-como-soluciono-un-saldo-negativo-en-mi-tarjeta-septa-key.md): Qué significa cuando su tarjeta SEPTA Key tiene un saldo negativo y cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key está en la lista caliente?](https://support.jawntpass.com/es/articles/6745755-que-hago-si-mi-tarjeta-septa-key-esta-en-la-lista-caliente.md): Qué significa que su tarjeta SEPTA Key esté incluida en la lista caliente y cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key está inactiva?](https://support.jawntpass.com/es/articles/6745807-que-hago-si-mi-tarjeta-septa-key-esta-inactiva.md): Qué significa cuando su tarjeta SEPTA Key está inactiva y cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key está vencida o está a punto de vencer?](https://support.jawntpass.com/es/articles/6746236-que-hago-si-mi-tarjeta-septa-key-esta-vencida-o-esta-a-punto-de-vencer.md): Qué significa cuando su tarjeta SEPTA Key está vencida o está por vencer, y cómo solucionarlo.
- [¿Cómo desactivo la carga automática en mi tarjeta SEPTA Key?](https://support.jawntpass.com/es/articles/6746156-como-desactivo-la-carga-automatica-en-mi-tarjeta-septa-key.md): Por qué no debería tener habilitada la carga automática en su tarjeta SEPTA Key y cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key está vinculada a un programa diferente?](https://support.jawntpass.com/es/articles/6749833-que-hago-si-mi-tarjeta-septa-key-esta-vinculada-a-un-programa-diferente.md): Qué significa cuando su tarjeta SEPTA Key ya está inscrita en otro programa cómo solucionarlo.
- [¿Qué hago si mi tarjeta SEPTA Key ya contiene un producto conflictivo \(es decir, un pase semanal o mensual\)?](https://support.jawntpass.com/es/articles/6750395-que-hago-si-mi-tarjeta-septa-key-ya-contiene-un-producto-conflictivo-es-decir-un-pase-semanal-o-mensual.md): Qué significa que su tarjeta de acceso SEPTA contenga un producto conflictivo y cómo solucionarlo.

### Descripción General del Tránsito de Filadelfia

- [Legislación sobre beneficios de tránsito para empleadores en Filadelfia](https://support.jawntpass.com/es/articles/6479174-legislacion-sobre-beneficios-de-transito-para-empleadores-en-filadelfia.md): Lo que los empleadores necesitan saber sobre la iniciativa que se puso en marcha en enero de 2023.
- [¿Cómo reservo un boleto con mi pase de Amtrak?](https://support.jawntpass.com/es/articles/8048237-como-reservo-un-boleto-con-mi-pase-de-amtrak.md): Por qué su pase mensual o de 10 viajes no siempre es suficiente para abordar el tren y cómo asegurarse de conseguir un asiento.
- [¿Cómo activo mi membresía de Indego?](https://support.jawntpass.com/es/articles/8048245-como-activo-mi-membresia-de-indego.md): Qué cubre el pase y cómo empezar a viajar.
- [¿Qué necesito saber acerca de las Tarjetas PATCO FREEDOM?](https://support.jawntpass.com/es/articles/8048250-que-necesito-saber-acerca-de-las-tarjetas-patco-freedom.md): ¿Cuáles son los diferentes tipos de tarjetas PATCO FREEDOM, cuáles puedo usar con Jawnt y dónde consigo una?
- [¿Cómo determino qué pase de NJ Transit necesito?](https://support.jawntpass.com/es/articles/8048256-como-determino-que-pase-de-nj-transit-necesito.md): Cómo elegir el pase NJT correcto y cómo utilizarlo.
- [¿Cómo puedo comunicarme con un proveedor de tránsito con sede en Filadelfia?](https://support.jawntpass.com/es/articles/8048261-como-puedo-comunicarme-con-un-proveedor-de-transito-con-sede-en-filadelfia.md): Póngase en contacto con ellos por teléfono o correo electrónico.
- [¿Cómo puedo solicitar otros pases de Amtrak?](https://support.jawntpass.com/es/articles/8048269-como-puedo-solicitar-otros-pases-de-amtrak.md): Comuníquese con nosotros si está buscando otro tipo de pase.
- [¿Cómo recibo mi pase de NJ Transit?](https://support.jawntpass.com/es/articles/8059321-como-recibo-mi-pase-de-nj-transit.md): Información adicional para acceder a su pase NJT.

### Preguntas Frecuentes Generales

- [¿Qué deberían saber los empleadores sobre los beneficios de transporte público antes de impuestos?](https://support.jawntpass.com/es/articles/6479097-que-deberian-saber-los-empleadores-sobre-los-beneficios-de-transporte-publico-antes-de-impuestos.md): Ofrecer beneficios de tránsito hace más que solo ayudar a los empleados a ir a trabajar \(aunque eso por sí solo es bastante bueno\).

### Tecnología y Privacidad de Datos

- [¿Qué información de identificación personal \(PII\) utiliza Jawnt?](https://support.jawntpass.com/es/articles/6479268-que-informacion-de-identificacion-personal-pii-utiliza-jawnt.md): Una descripción general de los datos de los miembros necesarios para la plataforma de Jawnt

### Guía rápida de Jawnt

- [Acerca de Jawnt](https://support.jawntpass.com/es/articles/6461176-acerca-de-jawnt.md)