Update the Jawnt Pass page to better handle closed accounts

Improve the reimbursement table to use categories and icons instead of just reimbursement types

Allow multiple errors to display at once for reimbursements and disbursements

Simplify the reimbursement table to show a single status (e.g. "not approved" vs. "approved")

Fix an inaccurate "pending" notification that showed on some benefits

Prefill the address in a benefit questionnaire from your saved information

Fix the weekly spending total so it uses standard money formatting

Add a history of notifications sent to employees [Currently in limited availability – contact customer success to enable this feature for your organization.]

Backend updates to improve reporting and operations

Support reactivating Jawnt Pass from enrollment for members whose previous deposit account was closed

Members now receive an email notification when their card is declined

Add employee notification preferences [Currently in limited availability – contact customer success to enable this feature for your organization.]

Email organization admins ahead of an ACH pull from their account, so they can move funds if needed

Backend updates to improve reporting and operations

Flag invalid phone numbers as you type across profile completion, questionnaires, two-factor setup, and the add-member modal

Tables now keep filters, sorting, and pagination in the URL, so a refresh or shared link reopens the same view

Fix the benefits report download to correctly show a failure notification when a report fails

Fix issue where members who reconnected a bank account could hit an error submitting reimbursements

Improve SSO login so following a link doesn't force re-authentication

Backend updates to improve reporting and operations

Admins can now invite an employee with an email/password login even within an SSO organization

Backend updates to improve reporting and operations

Admins can now select people across multiple pages and filters to apply a bulk action, like sending invites, in a single step. [Currently in limited availability – contact customer success to enable this feature for your organization.]

Jawnt Pass enrollment now flags an invalid phone number as you type, instead of failing at submission

Clearer error message when trying to unpause a pass that isn't currently paused

Fix issue where some SSO members showed up with a numeric ID instead of their name

Backend updates to improve reporting and operations

Paused benefits now show a clear paused state, with enrollment banners hidden and actions disabled while paused

When an employee's account is closed through fund forfeiture, they're now automatically removed as an authorized user on the card

Phone number is no longer required when adding an employee

Admins can now unlink an organization's connected bank account

Fix issue where re-linking an organization bank account could leave a duplicate behind

Fix issue that prevented admins from saving organization settings when the address field was empty

Improve the Member history table with clearer columns and number formatting

Expanded support for agency-provided discounts on the organization benefit data model

Backend updates to improve reporting and operations

Negative balances are now displayed with appropriate warnings in rare situations where a merchant adjusts an existing transaction and overdrafts a member’s account

Virtual-only Jawnt Pass option is now available in the standard enrollment process for all members when enrolling

Improve experience around linking external bank accounts for reimbursements

Members can now upload photos taken by iPhone cameras (HEIC files) when submitting reimbursement images

Update the default benefit forfeiture window to 90 days from 180 days

Fix issue where the People page status filter wasn't working as expected

Administrators can now view the reason a member is not eligible for a benefit on the employee’s Passes page. [Currently in limited availability – contact customer success to enable this feature for your organization.]

Add an "on leave" filter to the People table so admins can quickly find employees who are on leave. [Currently in limited availability – contact customer success to enable this feature for your organization.]

Fix issue where Jawnt Pass card would not display for some users when activating their card

Added new benefits for California-based programs

Allow members to pause benefits until a specified date, or indefinitely. [Currently in limited availability – contact customer success to enable this feature for your organization.]

Allow organizations to mark members as “On Leave” to pause their benefit enrollments. [Currently in limited availability – contact customer success to enable this feature for your organization.]

Improve display for system level changes (price changes, subsidy changes) that cannot be undone by members

Fix issue where reports that were not applicable were showing for some organizations

Fix issue where some special attributes (e.g. Card Reference ID) on enrollment history rows would not display for some users

General security improvements for authorization and authentication

Backend updates to improve reporting and operations

Allow members to resubmit a denied reimbursement request directly in the app, when allowed

Allow members to unlink old or broken bank accounts from their reimbursement settings

Allow admins to change the "everyone eligible" setting for an existing benefit (previously locked during benefit creation)

Fix an instance where some employees saw a misleading "total cost to you" line in the enrollment summary

Backend improvements to accounting and payment status tracking

[New] Top-off funding — If a member's monthly contribution exceeds the balance limit set by their organization, increase their existing balance to the limit without exceeding it or blocking funding

Improve visibility of Jawnt Pass activation notification

Allow members to view their mailing address directly from the Manage Card view

Improve detection and messaging around reconnecting bank accounts for reimbursement

Fix same-day microdeposit verification when linking a bank account for reimbursement

Fix balance-limit notification emails for employees with multiple deposit accounts

Improve support for biking reimbursements

Additional process improvements for requesting a replacement card

Improve logging and error handling

Improve performance and reliability

Allow organizations that offer Jawnt Pass to set flat-dollar subsidies (e.g. $100/month) that apply across transit and parking

Improve process for requesting a replacement card

Roster CSV imports now support multi-select field values

Improve the two-factor authentication page and debit card view

Improve logging and handling for invalid rows in roster imports

Backend improvements to authorization processing reliability

Improve visibility of card activation instructions in Manage Card view

Add help text to phone number field during enrollment: must be a mobile number for SMS two-factor authentication

Update second reminder email to send 10 days after enrollment (previously 5 days) to better align with card delivery timing

Add option to restart organization KYC verification when an application is denied

Backend updates to improve reporting and operations

Update employee and card information endpoints to support optional field updates

Display benefit cost in enrollment history

Improve location metrics and roster import performance

Fix enrollment history selection after re-enrollment

Fix two-factor authentication verification flow for admins missing a first or last name

Admins can view key metrics at a glance, including: enrollment rate, active members, enrolled members, eligible members, order confirmations over time, and more

Add ability to configure default dashboards per organization

Further expand organization settings and configuration options, including benefit balance limits, benefit schedules, merchant overrides, email template overrides, and more

Add support for archiving employees

Add additional customization around employees excluded from rosters

Improve enrollment and people table statistics performance

Add limit on card issuance requests per employee

Fix virtual cards occasionally triggering physical card reminders

Fix password manager auto-submit closing Jawnt Pass dialog

Expanded support for virtual cards

Add mobile wallet instructions for virtual cards

Allow employees with multiple cards (eg., a physical and virtual) to switch between cards from the Manage card view

Insights: Improve display when there is no spending data for the current week

Improve visibility of active badge for enrolled passes

Add support for archiving employees

Backend database updates to improve reporting and operations

Improve invitation workflow for organizations with SSO

Improve Manage Card view for Jawnt Pass

Expand support for Pittsburgh Regional Transit (PRT) passes

Backend updates to improve reporting and operations

Improve navigation and search for Admins

Fix issue where autofilling verification code unexpectedly closed Jawnt Pass card details

Members can now export their transaction data directly

Improved flexibility for setting up merchant and category overrides

Support for custom card designs when reissuing a card

Backend database updates to improve reporting and operations

Improved handling of transaction refunds

Clearer error message when uploading rosters with invalid fields

Initial rollout of interactive Admin dashboard with configurable metrics

Access will be enabled for more organizations over the coming weeks

Update monthly limits for pre-tax transit and parking to $340, to reflect new IRS limits for 2026

Add support for displaying custom card designs

New column showing merchant category in Jawnt Pass activity

Updated ability to export Jawnt Pass activity as a .csv file

Faster load times and improved loading states on the Passes page

Add timestamps to employee enrollment history details

Fix reimbursement submission to allow same-day reimbursements

Add confirm dialogs and success/error notifications for Admin workflows

Improved visibility of the Request Reimbursement button on mobile

Improve SSO authentication by preventing issues when transitioning between login and logout states

Fix error when deleting an organization Admin user

Sensitive field values are only visible to the member who entered them

2-factor authentication only required for card management, no longer needed to access Jawnt Pass balances, transactions, reimbursements, and insights

Add ability to invite an SSO Admin without them first logging in as a user

Expand access for partner SSO authentication across multiple organizations

My Passes page: hide "pass enrolled" filter if only one pass is available

Reflect user's timezone in enrollment history

Exclude current month in confirmed orders over time graphs

Fix date display on Jawnt Pass enrollments

Fix Plaid link bug that affected a small group of Admins