If you see a suspicious charge in the recent activity on your Jawnt Pass, call Visa© immediately at 1-833-333-0417.
There’s no action available through the Jawnt platform, but it will be helpful to have the transaction details handy when you speak with Visa©, (including merchant name and date). Their support line is staffed and available 24/7.
Once you’ve reported the charge, consider freezing the card for future transactions or canceling it entirely and ordering a replacement.
Freezing your Jawnt Pass
In the card management area, look above the picture of the physical card for the “Manage Card” button.
Select “Freeze card”.
The platform will confirm that the request to freeze the card.
Once frozen, no new transactions will be authorized on the card.
The card can be unfrozen at any time through the same menu.
Replacing your Jawnt Pass
In the card management area, look above the picture of the physical card for the “Manage Card” button.
Select “Replace Card”.
Confirm the address where the card should be sent, and make changes if necessary.
Confirm your selection by clicking “Proceed”.
The card will be mailed to you and arrive within 5-7 business days.