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How do I dispute a charge on my Jawnt Pass?
How do I dispute a charge on my Jawnt Pass?
Ruth Miller avatar
Written by Ruth Miller
Updated over a week ago

If you see a suspicious charge in the recent activity on your Jawnt Pass, call Visa© immediately at 1-833-333-0417.

There’s no action available through the Jawnt platform, but it will be helpful to have the transaction details handy when you speak with Visa©, (including merchant name and date). Their support line is staffed and available 24/7.

Once you’ve reported the charge, consider freezing the card for future transactions or canceling it entirely and ordering a replacement.

Freezing your Jawnt Pass

  • In the card management area, look above the picture of the physical card for the “Manage Card” button.

  • Select “Freeze card”.

  • The platform will confirm that the request to freeze the card.

  • Once frozen, no new transactions will be authorized on the card.

  • The card can be unfrozen at any time through the same menu.

Replacing your Jawnt Pass

  • In the card management area, look above the picture of the physical card for the “Manage Card” button.

  • Select “Replace Card”.

  • Confirm the address where the card should be sent, and make changes if necessary.

  • Confirm your selection by clicking “Proceed”.

  • The card will be mailed to you and arrive within 5-7 business days.

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