If you're unable to find your Jawnt Pass, Jawnt offers three options to keep you safe. These can all be accepted from the Jawnt platform.
Freezing your Jawnt Pass
If you’ve only misplaced your card and believe it may show up again, you can temporarily freeze the card and unfreeze it at any time.
In the card management area, look above the picture of the physical card for the “Manage Card” button.
Select “Freeze card”.
The platform will confirm the request to freeze the card.
Once frozen, no new transactions will be authorized on the card.
The card can be unfrozen at any time through the same menu.
Reporting your Jawnt Pass as Lost or Stolen
If you’re certain that your card is lost, or want to err on the side of caution, log into the Jawnt platform and cancel your card.
In the card management area, look above the picture of the physical card for the “Manage Card” button.
Select “Report Lost or Stolen”.
Select whether the card was lost or stolen.
Confirm your selection.
The card will be cancelled immediately, blocking any new transactions from being made. In order to continue accessing your funds , you must request a replacement card.
Requesting a replacement Jawnt Pass
In the card management area, look above the picture of the physical card for the “Manage Card” button.
Select “Replace Card”.
Confirm the address where the card should be sent, and make changes if necessary.
Confirm your selection by clicking “Proceed”.
The card will be mailed to you and arrive within 5-7 business days.