Replacing a CharlieCard (Monthly LinkPass – auto-pay only)
If your monthly LinkPass is set up through auto-pay, you can request a replacement at no cost.
To request a replacement:
Call 1-888-844-0355, or
Email [email protected]
Your replacement card will typically arrive within 3–5 business days.
Replacing a CharlieCard (not on auto-pay)
If your CharlieCard is not set up on auto-pay, replacements are not free.
You will need to purchase a new CharlieCard and monthly pass at an MBTA fare vending machine
Replacing a Commuter Rail pass (CharlieTicket)
Replacement options for Commuter Rail passes depend on the condition of the ticket.
Lost or stolen tickets
Lost or stolen CharlieTickets cannot be replaced
You will need to purchase a new ticket or monthly pass
Timing to know:
If it is after the 14th of the month, monthly passes are only available for the following month.
You will not be able to purchase a pass for the current month.
Damaged or demagnetized tickets
If your CharlieTicket is damaged or not scanning properly, you may be eligible for a free replacement.
You will need to visit one of the following stations:
North Station
South Station
Back Bay
Downtown Crossing Charlie Service Center (just outside the station)
A staff member can assist with replacing your ticket.
Need help?
If you’re not sure which option applies to you, feel free to reach out to our support team and we’re happy to help guide you!