Note: This article is intended for Harvard employees. If you’re looking for general support, visit the Jawnt Help Center.
The Guaranteed Ride Home Program supports Harvard green commuters with a free ride if a qualified unexpected emergency arises. You can use this benefit up to four times a year for expenses up to $100.
Note: This benefit is only available to Cambridge & Allston faculty and staff. For more information about eligibility, visit Harvard’s Transportation website.
Reimbursements must be submitted within 30 days of the trip.
Steps to follow if an emergency arises:
Arrange for emergency transportation beginning at your workplace
Take the trip and pay for the emergency ride - make sure to save the receipt!
Log in to Jawnt and go to the My Passes section of your account
Under Available passes, locate Guaranteed Ride Home and select Submit
Select Submit new and fill in the required information
Upload your receipt. The receipt must be in JPG, PNG, GIF, or PDF format and clearly show the merchant name, purchase date, amount paid, and location.
Check the box confirming that you did not travel by car, and submit your request
Once approved, you’ll have the option to receive your reimbursement by check or direct deposit. If you choose direct deposit, you’ll be prompted to securely connect your bank account through Plaid.
How long do I have to submit my request?
You can submit within 30 days of the ride purchase date.
The receipt must be from a time when you were actively enrolled in the Jawnt Pass benefit.
How long will it take to be approved?
Your request will be reviewed within 5 business days. If approved, you will receive reimbursement within an additional 5 days.
Why was my reimbursement request denied?
Common reasons include:
Missing or unclear receipt
Receipt includes non-GRH-approved expenses
Duplicate request
Transaction date was more than 30 days ago
If you have questions about your request, please don’t hesitate to reach out to Jawnt Support.